RETURNS & EXCHANGES

Bauer Hockey is committed to ensuring you have the right gear for your game. If you are not satisfied with your purchase, you may return or exchange eligible items within 30 days.

Wrong size? Wrong color? No problem.

Check out our return or exchange options for eligible items below.

We're sorry your recent order didn't meet your needs.

You may return eligible items purchased directly through Bauer.com within 30 days of purchase for a refund. We do not reimburse original shipping charges, and return transactions may incur a $5 CAD restocking fee.

If your item is eligible for return and you would prefer to exchange it instead, see below for details.

Not all items are eligible for return. See below for details.

In order to receive a refund, the product must be in its original condition — free of foreign materials (e.g., pet hair), with tags attached, and in its original, undamaged packaging. It cannot be used, washed, taped (sticks), sharpened (skates), or heat-molded (skates), and it must contain all accompanying parts.

If you purchased a BAUER product through a retailer, in-store or online, this policy does not apply. Purchases made through retailers must be handled with that retailer directly.

You may exchange an eligible item purchased directly through Bauer.com within 30 days of purchase.

To make an exchange, click the link below to receive a prepaid return label and a one-time use free shipping code by email for your next order. Code valid for 14 days after date of issue. Once we receive your return and verify the item(s), you will receive a refund to your original form of payment. A $5 CAD restocking fee will be deducted. Original shipping fees on the returned item are not refundable.

If you would prefer to wait for your returned item(s) to be refunded before placing a new order, you may choose to do so. However, keep in mind that inventory varies daily, so your preferred item could become unavailable at time of repurchase.

Not all items are eligible for exchange. See below for details.

Once the return has been received and inspected by our warehouse and it meets all of our guidelines, a refund, minus a $5 CAD restocking fee, will be issued to the original form of payment used to make your original purchase with an email confirmation. Depending on your financial institution, it may take 10-14 business days for this transaction to appear on your statement.

Orders cannot be cancelled or modified once placed. Please verify your order details, product specifications, and payment details prior to completing your order.

CUSTOM PRODUCTS: Customized MyBAUER products cannot be returned, exchanged, or refunded once an order has been placed.

FINAL-SALE ITEMS: Any items marked as "final sale" cannot be returned, exchanged, or refunded once an order has been placed.

GIFT CARDS: Gift cards cannot be returned, exchanged, or refunded once an order has been placed.

ALTERED CONDITION: Equipment without proper certification stickers or accompanying parts cannot be returned, refunded, or exchanged. Any product not in its original condition — including foreign materials (e.g., pet hair), missing tags, or not in its original, undamaged packaging — cannot be returned, exchanged, or refunded. Additionally, we do not permit returns, refunds, or exchanges on products that have been used, washed, taped (sticks), sharpened (skates), or heat-molded (skates).

DAMAGED: In the unfortunate event of damage during transit, Bauer will issue a one-time replacement upon receipt of proof of damage. For us to review your claim, please email dtc@bauer.com with photos or call us at 1-833-897-9942 upon immediate receipt of your order.

LOST OR MISDIRECTED: Should your delivery get lost or misdirected in transit, Bauer will investigate and redirect your order or replace it on conclusive evidence through an investigation with the carrier. For us to review your claim, please email dtc@bauer.com or call us at 1-833-897-9942.

Bauer reserves the right to amend or modify this Return Policy at any time. Any changes will be posted on Bauer.com and will apply prospectively, except as otherwise required by applicable law.