BAUER STICK WARRANTY CLAIM

To start your claim, you will be required to have the following photos available. The tool will time out after approx.10 minutes of being idle so it is recommended that you prepare the
pictures in advance of starting the claim. Please note that any claims that are not in compliance with our warranty parameters, will be denied.

Standard Stick Requirements (Stock):

In order for your request to be processed, a valid proof of purchase from an authorized Bauer retailer is required. All claims must be submitted within 30 days of the purchase date or delivery date if purchased online. If the specific stick model is unavailable, Bauer may offer an equivalent replacement option based on model and price point of the original stick.

Image 1: Image of the receipt, showing the
white sticker on the receipt and black serial
number on shaft of the stick

Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick

Image 2: Image down the shaft of
the stick showing black serial number and
the breakage point to identify broken stick

Image of the full stick showing black serial number and the break area clearly

Image 3: Image of the entire broken stick
horizontally aligned

Personalized Stick Requirements (Custom):

The warranty period for custom sticks is 30 days based on the delivery date. All claims must be submitted within 30 days to be eligible for review. When submitting a warranty
claim for a custom Bauer stick, you are required to include a photo of the custom serial ID and the broken area in the same photo. The 8 digit custom serial ID begins with "212",
is located near the custom name bar of the stick and contains all of the stick specifications and order information.

Image 1: Image showing custom serial ID
beginning with "212", and the breakage point
in the same photo

Image 2: Image of the entire broken stick
horizontally aligned

Note: If your pictures do not match the above criteria, you will be asked to re-send.

Are you retailer?*

Yes No

First name*

Last name*

Phone*

Alternate name

Email*

Address 1*

Address 2

Country*

State*

City*

Postal code*

Select which type of stick you would like to claim*

Standard stick Custom stick

Serial number*

Help! where to find serial number

You will find the serial number below barcode on the stick

Please select the mode of stick purchase*

Store OrderBauer.com Order

If you purchased from an online retailer, please choose ‘Other Store’ from the Store List below.

Order Number for Claim*

Postal Code to Locate Store

Country Code to Locate Store*

Please select purchase store from the list*

Please enter Name, Address of Store*

Purchase Date(mm/dd/yyyy)

Please select your stick details

Select which type of stick you would like to claim*

This field is required.

Stick Model*

Stick Flex*

Handed Variation*

Stick Pattern*

Stick for selected variations is in stock.

We don't have the stick in stock for the selected variants. Please select one of the following substitute options*

Sorry, we cannot find any replacement stick. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.

Sorry, we cannot find the stick for the selected variants. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.

Please select the breakage details

Please select stick breakage point*

Please select stick breakage type*

Please select the breakage details

Please select goalie stick breakage point*

Please select goalie stick breakage type*

REQUIRED IMAGES

COMPLETE ALL OF THE PERSONAL AND PRODUCT INFORMATION BELOW.

Please ensure that all images are at least 600 x 400 with size between 500KB and 20MB

Accepted image formats are: .jpg, .png, .jpeg, .gif

All fields are required to process the claim completely

Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick

The size is either too big or small

Image of the black serial number also showing the full stick with break area

The size is either too big or small

Image of the breakage area on the stick

The size is either too big or small

There has been an issue processing your warranty submission. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.

Serial Number*

Help! where to find serial number

You will find the serial number below barcode on the stick

Stick Description*

Purchase Date(mm/dd/yyyy)

Stick type*

This field is required.

Please select the breakage details

Please select stick breakage point*

Please select stick breakage type*

Please select the breakage details

Please select goalie stick breakage point*

Please select goalie stick breakage type*

REQUIRED IMAGES

COMPLETE ALL OF THE PERSONAL AND PRODUCT INFORMATION BELOW.

Please ensure that all images are at least 600 x 400 with size between 500KB and 20MB

Accepted image formats are: .jpg, .png, .jpeg, .gif

All fields are required to process the claim completely

Image of the black serial number also showing the full stick with break area

The size is either too big or small

Image of the breakage area on the stick

The size is either too big or small

Customer Details

First name

Last name

Phone

Alternate name

Ship To ID

Address 1

Address 2

City

Postal code

State

Country

Personalized Sticks Summary Submitted for Warranty

Claim Number

Standard Sticks Summary Submitted for Warranty

Claim Number

There has been an issue processing your warranty submission. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.

Your bag

Your bag is empty

Subtotal

PUT A BOW ON THE SKATE THAT WILL CHANGE THEIR GAME.

GET THE STICK THAT’S ON TOP OF THEIR WISH LIST.

FIND THE PERFECT PAIR FOR THE PERFECT PRESENT.

MAKE AN IMPRESSION WITH THE PERFECT GIFT FOR YOUR GOALIE.

A GIFT THAT WILL TAKE THE FAMILY OUTDOOR GAME TO THE NEXT LEVEL.

READY TO GO WITH YOUR DAY’S FLOW.

COMFORT WHEREVER YOU GO.

GET OUT AND PLAY.

CARRY EVERYTHING YOU NEED FOR ANY ADVENTURE.

GRAB THE PERFECT GIFT TODAY.

BAUER STICK WARRANTY CLAIM

Standard Stick Requirements (Stock):

Personalized Stick Requirements (Custom):

REQUIRED IMAGES

Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick

Image of the black serial number also showing the full stick with break area

Image of the breakage area on the stick

REQUIRED IMAGES

Image of the black serial number also showing the full stick with break area

Image of the breakage area on the stick

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